Steward Health Care, the largest private hospital operator in the United States, is a physician-led health care services organization committed to providing the highest quality of care in the communities where patients live. Steward’s unique health care service delivery model leverages technology, innovation, and care coordination to keep patients healthier.
Steward operates 38 community hospitals in the United States and the country of Malta, that employ approximately 40,000 people and regularly receives top awards for quality and safety. The Steward network includes more than 25 urgent care centers, 42 preferred skilled nursing facilities, substantial behavioral health services, over 7,300 beds under management, and more than 1.5 million covered lives through the company’s managed care and health insurance services.
Steward Medical Group (SMG) is a physician-led, multispecialty practice organization with more than 1,400 directly employed providers and more than one million patient encounters annually across ten states. Offering primary care and specialty services, our team of providers work collaboratively to improve patient outcomes through preventative care.
Our physicians and advanced care practitioners provide outstanding, compassionate care in the communities where people live. With hundreds of practice locations, patients and families do not need to travel far from home to receive world class care
As part of an accountable care organization that has received national recognition for its design and performance, our mission is to achieve the highest possible quality at an affordable price and provide the best health care to our patients in a setting close to home with a focus on improving the delivery of health care, and keeping our patients well. Our patients are at the center of all that we do, combining the science of medicine with the compassionate art of healing.
Steward Medical Group is one of the fastest growing health care providers in New England and represents the employed physician group of Steward Health Care. We are committed to the communities we serve, providing the highest level of quality care to many under served populations. We work collaboratively to ensure our patients have an integrated, value driven experience and our strength lies in our commitment to, and success in, treating the complete patient in the most appropriate setting. Hospital based care occurs across our markets in one of our community hospitals.; patients requiring tertiary care are treated at St. Elizabeth’s Medical Center in Brighton, an academic medical center affiliated with Tufts University School of Medicine.
All members of Steward Medical Group are part of Steward Health Care Network (SHCN), our nation-leading accountable care organization and contracting entity. Click to learn more.
Steward Medical Group offers a variety of benefits to eligible employees to protect their health, their families and their way of life. Some benefits are provided at no / low cost and other optional benefits (referred to as “Voluntary” benefits) are available through partnerships with our preferred brokers, Baystate Financial Services and Rogers & Gray Insurance. Plans may have individual eligibility requirements, such as minimum hours worked or length of service.
SMG offers a competitive salary and comprehensive benefits package, including some features that are provided at no/low cost and other optional benefits through its preferred brokers. Plans may have individual eligibility requirements, such as minimum hours worked or length of service. SMG provides a culture of promotion and advancement from within the organization, and incentives for outstanding work and contributions.
Offered through Baystate Financial Services
Offered through Rogers and Gray Insurance
As part of a for-profit health care system SMG enjoys positive relationships with the communities we serves, supporting the local tax base and economy as well as being a vibrant part of our cities and towns. We proudly provide world-class care where our patients live and work.
With SMG’s patient-centered model, we strive daily to ensure that patients have the best access to physicians, the highest level of respect and compassion, comfort and privacy in their care and a sense of hope to aid their healing.
SMG’s primary care and specialty practices are supported in well-run offices that manage your billing, oversee patient experience and quality so you can focus on doing what you love best: taking care of patients.
SMG utilizes one of the premier electronic health records systems, allowing us to deliver better patient care. A team of dedicated professionals provide training to ensure optimization in our EMRs.
SMG’s physician practices are supported by clinical teams of nurse practitioners, physician assistants and certified nursing assistants who work collaboratively to streamline patient care and are committed to providing patients with the optimal health care experience.
SMG’s physician leadership sets the standard for excellence and is dedicated to innovation and technology to advance the delivery of care and inspire best outcomes for our patients; physicians also have direct access to physician leadership.
Steward Health Care Network (SHCN) provides world class care to more than two million patients annually. SHCN's approximately 4,800 providers include both primary care physicians and a full range of specialists who are committed to keeping our patients healthy and helping them avoid costly hospital visits. Established in 2008 as the physician network for the hospitals of Steward Health Care System, SHCN extends across ten states and takes pride in its community-based care model, which drives value-added tools and services to our communities, patients, physicians and hospitals across the continuum of care.
In addition, SHCN promotes care coordination and collaboration within the network in order to provide high quality, efficient care to patients. With Steward in the community, all residents can be sure that there is a world class doctor close to where you live. The network is also responsible for the implementation and execution of Steward’s managed care contracts, medical management services, quality improvement programs, data analysis and information services.
Dr. Tom Gill, Chairman of Orthopedics, St. Elizabeth’s Medical Center
After working at a large downtown academic medical center for more than 20 years, people often ask me "Why did you decide join Steward Health Care and St. Elizabeth's Medical Center?” The truth is, there are multiple answers to that question.
The reason that I went into medicine was for one simple reason - to take the best care of patients that I possibly could. While this might seem like an obvious statement, anyone working in the field of medicine today knows that it is not always so easy to do. The opportunity with Steward meant I could dedicate my time to focusing on innovation, team building, and the actual care of our patients.
When asked if I would join Steward and build the orthopedic department at St. Elizabeth’s, I said I would do so under one condition - that all decisions made moving forward would have the patients’ best interests in mind. In other words, I wanted every clinical and administrative decision to be made based on one simple question - "If I was a patient, how would I want to be treated in this situation?" In the past, I have been told that this type of "simplistic" approach was not practical. At Steward, I was given a much different answer: “We couldn't agree with you more - please do it."
And that is exactly the atmosphere that I have been able to create since coming to St. Elizabeth's. I have been given the support to recruit the very best clinicians from around the city, and nationally. I have been able to put together clinical care teams of physicians, physician assistants, medical assistants, and administrative assistants, run by the very physicians that have the ultimate responsibility for their own patients' well-being. What's more, this approach is 100% supported and facilitated by the system and hospital leadership teams. They stand behind every initiative that I try to implement, providing real guidance and administrative support. Their motto is "How can we do better for our patients?”
At the end of the day, what truly sets Steward Health Care and St. Elizabeth's apart from other places I have worked is its people. There is a real shared community among the physicians. I can call any one of them at any time for consultation, support, or advice. I can't walk down the hallways without a smile and greeting from almost everyone I pass. We are all there for one reason, and for one reason only - to give our patients the very best care possible. I go home at the end of day with a smile on my face, knowing I was able to make a difference for my patients, and my team.
Peter Rees, MD, Family Medicine Physician with Holy Family Hospital
I joined Steward after 30 plus years practicing medicine in a small group. There are clearly benefits to both scenarios. It is rewarding to build something and be your own boss, however it soon becomes apparent that you really work for your patients and to be able to do this efficiently, it helps to be part of a greater whole.
If one chooses not to work in a large academic center then in order to provide patients with optimum care, being part of a network allows one to have access to quality resources and personal which are local to the practice. That and improved communications makes for a smoother workflow. The Steward model of providing these assets locally benefit both the patients and the providers alike. For an aging and/or busy patient population, it ensures quality care without having to travel into large urban centers in most instances.
Steward is an organization that listens to its doctors and encourages their input for ways to improve patient care. It allows its providers a voice to bring practical, boots on the ground issues to help with workflow. Many organizations are top/down driven. Steward works at being bottom/up so that the solutions are both practical and welcome.
Suzanne Saindon, DO - PCP, SMG Newton Primary Care
I came to St. Elizabeth's Medical Center for my internal medicine residency after researching all the programs in New England. Being from New Hampshire, and living for many years in the Boston area, I have seen first-hand the caliber of physicians we are privileged to have here in Massachusetts.
The reason I came to Steward and St. Elizabeth’s is very special-- - it was because of the recommendations from patients. During my search for a training center, I spoke with patients, and hearing their stories about the care they received from their team of doctors at St. Elizabeth's made me realize that the medical center is truly special. After graduating from residency, I chose to join the practice in which I trained during the prior three years. Since I have worked alongside the majority of the subspecialty doctors, when my patients receive a recommendation to see a specialist, they are receiving a very personalized match in terms of medical specialty and personal approach. Each day I continue to meet more and more patients who give praise to the care they receive from the Steward medical team.
My support for Steward and St. Elizabeth's extends more than professional. I also receive my care, and the medical needs of my family, by physicians in the Steward network. I know that we are in excellent hands working with some of the best physicians in the Boston network.
Stephany Godfrey, MD - Family Medicine, Nashoba Valley Medical Center
I am a Family Medicine physician practicing in Groton, MA, affiliated with Steward Nashoba Valley Medical Center. I joined Steward Medical Group in August of 2012 after spending four years in the US Air Force. I grew up in Massachusetts and did most of my training in New England. It was important to me to practice in an area with world class health care and to raise my children in a safe and family-friendly area.
While in the Air Force, both the patients and the physicians were continually moving due to transfers and deployments. Because of this, it was an incredible challenge to communicate with the civilian specialists to whom I referred my patients. I felt the care of my patients was fractionated as I often had an incomplete picture of their health. Much of my time was spent tracking down documents and trying to establish a relationship with the colleagues caring for my patients.
When I was preparing to separate from the military, I specifically searched out a hospital system that had a well-established network of physicians, as well as one that encouraged our patients to stay within this network. There is an abundance of incredible health care options available in Massachusetts. However, trying to coordinate care when patients are being seen in different systems leads to duplication of efforts, the potential for missed follow up opportunities and patient dissatisfaction. Steward has an extensive network of specialists and subspecialists, many of whom travel regularly from St. Elizabeth’s Medical Center to our hospital. We really offer “world class health care where you live.”
Another tenant that our organization embodies is quality health care to all. Steward has been providing “the New Healthcare” for years and we are strongly prepared for Medicare’s Payment Reform. We have been focused on offering quality health care to all patients both through education of our physicians and staff as well as resources integrated in our EMR. An important aspect of my positive work-life balance is our EMR, Athenahealth. Our Steward IT department has worked extensively with me to streamline issues the program had in its interface with the hospital-based Meditech, as well as suggestions to improve the program itself. Being able to log in quickly and from any location as well as setting up templates that are relevant to my practice helps me to keep up on my workload.
I have been very pleased with the accessibility of the leadership in Steward as well as how responsive they have been to the suggestions or needs I have raised. I feel that I have a lot of input into how my practice is manage and I feel that my voice has been heard.
Joseph Carrozza, MD
Having spent many years at a large Boston teaching hospital, the opportunity to participate in a different approach to healthcare was the primary reason I embraced the opportunity to join Steward Healthcare and the Steward Medical Group (SMG).
At Steward, the goal is to deliver the same quality healthcare one expects in a major Boston teaching hospital to our diverse communities through the network of Steward hospitals, the Steward Healthcare Network, and the Steward Medical Group. These networks promote service line integration through active physician participation in education, protocol standardization, supply chain management, and quality assurance programs. Rather than duplicating services, consultative programs in areas such as electrophysiology can be provided extramurally by physicians in the Steward Medical Group to a variety of practice venues such as physician offices and community hospitals.
An integrated PAC-s network enterprise systems facilitates real-time exchange of primary data including ECGs, echocardiograms, nuclear images, and angiograms.
Steward Healthcare recognized early on the need to invest considerable resources in programs such as the e-ICU and Home Care which improve patient outcomes without a financial return. This philosophy of healthcare delivery accounts for Steward’s highly successful participation in its Accountable Care Organization. As a physician-run organization, Steward Medical Group values the input of its physicians.
This commitment to physician collaboration has created the environment that has attracted many world-class physicians to Steward. Whether it is doing cutting-edge clinical research, teaching tomorrow’s doctors, or caring for underserved patients, Steward offers its physicians the opportunity to be on the forefront of the future of healthcare today.
John Wain, MD Chief of Thoracic Surgery, St. Elizabeth’s Medical Center
I came to Steward because the position offered a good opportunity and an opportunity to do good.
The "good opportunity" was the chance to work within a physician-led organization providing high quality, efficient and low-cost care to patients close to where they live. The potential of working with an organization that was receptive to input from caregivers, and that was nimble enough to quickly respond to ideas about ways to improve patient care, was unique in my experience with other academic medical centers. Steward provided provides the environment where new procedures in patient care algorithms can be developed, deployed and their outcome assessed quickly. The employees within the healthcare system have uniformly been enthusiastic to have new challenges and about new challenges and frontiers in the types of patients and types of procedures that are being performed here. These individuals are also eager to prove that they can achieve the same or better outcomes than employees at other medical centers. This creates a very invigorating and positive work environment in which there is the potential to accomplish a lot.
The "opportunity to do good" was the chance to work within the Steward network, which serves a larger and more geographically diffuse population then any single hospital or medical center. Working within the Steward network, one has the opportunity to be able to reach out and help care for patients at much more distant sites, patients who may not have the opportunity to travel to a more centralized academic institution. At times, this opportunity translates to outpatient clinics or consultations at the patient's home hospital. At other times, it can relate to developing treatment algorithms that can be applied system-wide to specific problems. The opportunity to do good also means the ability to bring procedures and surgical interventions to these individuals, that they would not otherwise have been able to access at their local level.